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Working Together with Customers

We strive to think from the perspective of our customers and provide products and services with appealing quality that goes above and beyond run-of-the-mill quality.

Initiatives Improve Customer Satisfaction

Hikari no Torisetsu

Ushio Inc.'s product catalogs generally introduce the products we sell and manufacture, but up until now they have not been designed to allow customers to browse through products based on their particular objectives. We have therefore created a catalog called "Hikari no Torisetsu," which straightforwardly explains the functions of light to customers without extensive background in the field and makes it easy for customers to consult with us on any additional concerns they may have. At the same time, the Ushio Techno-Lab was established at the Harima Division for joint research in order to help customers solve some of the bottleneck-type issues they face. Customers can request a copy of Hikari no Torisetsu on our website, and it will be sent out within several days.

Hikari no Torisetsu

Hikari no Torisetsu

Lamp Handling Manual

Many of the lamps that USHIO handles are extremely specialized and require users to have specialist knowledge. Realistically, many of the people using our lamps in their workplaces do not have specialist knowledge, and USHIO has received numerous enquires from customers asking about the correct way to use its products. To meet one area of this need, we created a dedicated user’s manual for the xenon lamps that are used in cinema projectors, and distributed it to cinemas throughout Japan. The manual uses photographs to enable even first time users to understand, and covers the construction of the lamp, the operation of each component, handling and disposal, troubleshooting, and more. We also offer to dispatch staff to conduct onsite training sessions on request.

Lamp Handling Manual For Projector Lamp

Quality Policy

USHIO has created unified quality policies for the entire Group and continued its efforts to improve quality.
Basic Philosophy

UPS(Ushio Production System)

UPS (Ushio Production System) is the name of a new initiative aiming to establish a unique new production system at USHIO’s Harima Division from fiscal 2011. Amid a rapidly changing business environment, it is important to be able to efficiently supply high quality products in any environment. To achieve this, we saw the need to return to the basics of manufacturing and bring all employees together to establish our own unique production system. The main thrust of the UPS initiative is ZD (zero-defects) activities, which seek to eliminate defective work by stimulating individual autonomy and enthusiasm among employees and fostering creative thinking. Using the ZD activities as a framework, each division will establish parallel working groups, including a “Worksite Improvement Team,” “Quality Assurance System Improvement Team,” and an “Education Improvement and Awareness Promotion Team,” to build a truly robust production system.

Reinforcing Process Patrols (Harima Division)

In fiscal 2009 the Harima Division reinforced patrols of manufacturing processes as a part of efforts to improve quality. Previously,improvement activities had been conducted by forming working groups, and improvement initiatives on the production floor had centered on small-group activities. The process patrols, which always include personnel from other departments, are conducted by identifying particular areas of focus. The division expects to benefit from observations made from an outside perspective.

Customer Surveys (Harima Division)

Led by the Quality Assurance Division, each business unit within the Lamp Company conducts customer surveys and exchanges opinions on quality with customers through meetings and visits in order to collect data on customer satisfaction. The data are then analyzed and used to improve quality. In particular, the customer questionnaire survey is conducted every year. We compare whether various criteria have improved over the previous year, and use this information to make further improvements.

Creation of a Quality Management Database(Gotemba Division)

Many of the products manufactured at the Gotemba Division have over 1,000 individual components. There is therefore an enormous number of items for which quality control must be conducted. To help in the process we created a database of past instances of non-conformance, created a TODO list of controlled items, and made it possible to post and share non-conformance information in technical manuals.Working groups are also formed for processes and utilized to help share information and improve quality.

Managing "Outstanding Request Points" (Gotemba Division)

As part of ongoing efforts, USHIO manages "Outstanding Request Points." One Outstanding Request Point is assigned for every customer support project not completed in response to a customer request within one month. Top managers review point balances at a meeting each month. If they observe an increase in balance points, managers consider possible causes and countermeasures, and take prompt action to address issues.

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