Working Together with Customers

We strive to think from the perspective of our customers and provide products and services with appealing quality that goes above and beyond run-of-the-mill quality.

Initiatives for Improve Customer Satisfaction

Global Customer Support Center Initiatives

Our Global Customer Support Center support Ushio's equipment that runs at customers worldwide and contribute to the realization of a society that promotes digital transformation. In addition, we are continuing a variety of initiatives to ensure that our products are always depended on by our customers.

In recent years, the global COVID-19 pandemic has greatly restricted our field support activities. We are enhancing customer support under new normal conditions utilizing remote maintenance functions and smart glass and other networked equipment.

Creation of Business Models with IT

Ushio has adopted a policy of strengthening cooperation among our group companies in our Medium-Term Management Plan announced last July. Accordingly, we have begun to develop an IT infrastructure that enables us to collect information generated globally in a more timely and detailed manner than ever before and to make accurate management decisions.
In addition, we have introduced IoT to improve productivity and quality in manufacturing processes, and RPA (Robotic Process Automation) to improve the productivity of various back office works. Going forward, we will further expand the scope of application to our group companies.

We believe it will be necessary to strengthen governance at the same time as we promote the development of a global IT system foundation. We have also begun developing global rules and establishing a security policy in response to policies for group-wide collaboration and cyber-attacks and information leaks.
The entire Ushio group will work toward the achievement of our goals by exerting a grip on governance and aligning the direction of our steps.

BCP Initiatives

In 2012, Ushio established the Company-wide BCP Committee and began efforts to comply with BCP. Ushio began its efforts in the light source business, which is its main business, and has been expanding into the equipment business and the medical business. In 2014, we established a company-wide integrated BCP response manual and distributed disaster stockpiles (food and beverages, toilets, bedding, daily necessities, and protective equipment) at each site, completing BCP compliance at all sites.
We anticipate and identify risks in advance and take measures to prevent and reduce risks in order to continue our business activities even in the event of a large-scale disaster, such as flood damage caused by typhoons and heavy rains in recent years or a major outbreak of viral infectious diseases.

In response to the outbreak of the new Corona Virus in 2020, we have formulated a manual for responding to the new Corona Virus BCP. We are also working to prevent the spread of infections on a company-wide level by reflecting timely and appropriate responses in accordance with the instructions of governments and local governments in each country from 2020 to 2021.
To maintain and improve BCP, each business site conducts BCP response drills and simulations to establish, verify and review BCP. Similar initiatives are being pursued at domestic and overseas production sites, and BCP manuals tailored to the local conditions of each site are formulated and implemented.
We are continuing to develop BCP compliance for our suppliers and partner companies as well. In the evaluation and selection of suppliers for Ushio, the level of BCP compliance is one of the evaluation items. Regular CSR procurement questionnaires also confirm the status of suppliers' BCP responses and raise awareness, and work to further improve the BCP system.

In addition to advancing efforts to improve compliance with BCP as described above, we also revised the system for telecommuting and built a new mobile environment, considering the behavioral restrictions resulting from the spread of the new Corona Virus as an opportunity to reform work styles.
In particular, we are promoting a 70% reduction in the attendance rate at the Tokyo and Osaka Offices. To ensure the safety and security of employees in our offices, we are implementing a variety of measures, including the installation of sanitizers and contactless thermometers at the entrance of our offices, and periodic debridement and disruption.