Maintenance contracts and extended support service

“Extended warranty service” and “extended support service” are available from Ushio for assuring stable equipment operation over an extended period of time.

Extended warranty service

This service extends the warranty period of equipment, ordinarily 1 year from the date of delivery, to 2 years.

Extended support service

This service makes it possible to extend the period during which repairs can be provided beyond the normal period (reference period: 8 to 10 years).

Normal support system

Years from shipment Year 1 2 3 4 5 6 7 8 9 10 Year 11
Support system Warranty period Normal support period End of support period

With extended support service

Years from shipment Year 1 2 3 4 5 6 7 8 9 10 After year 11
Support system Warranty period Normal support period Extended support period (paid)

Other maintenance contracts

By placing maintenance parts on deposit, faster recovery can be achieved in the event of malfunction.

Paid maintenance parts deposit system example

Parts placed on deposit are based on past repair histories (frequencies), whether or not provisional repairs can be made in case of malfunction, stock conditions at USHIO INC. and so forth.

Support service for second-hand equipment

Support can also be provided for equipment obtained from other sources.

For requests and consultation

USHIO INC.
Yokohama Division
Customer Service Center
6409 Moto-Ishikawa-cho, Aoba-ku, Yokohama-shi
Kanagawa 225-0004

Reception hours 9: 00-17: 00 (excluding weekends and holidays)
TEL: +81 45-901-2509 / FAX: +81 45-901-2607

* A charge is assessed for this service. Means of account settlement, and return shipping location and method must be arranged in advance.
* Applies only to products of USHIO INC. or companies who are members of the Ushio group.

<Note Regarding Exportation>

Some of the technologies incorporated in this equipment and products used in this equipment are classified as goods or technologies subject to security trade controls under the provisions of the Foreign Exchange and Foreign Trade Law. Accordingly, be sure to apply for an export license before removing this equipment from Japan.