Maintenance contracts and extended support service
“Extended warranty service” and “extended support service” are available from Ushio for assuring stable equipment operation over an extended period of time.
Extended warranty service
This service extends the warranty period of equipment, ordinarily 1 year from the date of delivery, to 2 years.
Extended support service
This service makes it possible to extend the period during which repairs can be provided beyond the normal period (reference period: 8 to 10 years).
Normal support system
|Years from shipment||Year 1||2||3||4||5||6||7||8||9||10||Year 11|
|Support system||Warranty period||Normal support period||End of support period|
With extended support service
|Years from shipment||Year 1||2||3||4||5||6||7||8||9||10||After year 11|
|Support system||Warranty period||Normal support period||Extended support period (paid)|
Other maintenance contracts
By placing maintenance parts on deposit, faster recovery can be achieved in the event of malfunction.
Paid maintenance parts deposit system example
Parts placed on deposit are based on past repair histories (frequencies), whether or not provisional repairs can be made in case of malfunction, stock conditions at USHIO INC. and so forth.
Support service for second-hand equipment
Support can also be provided for equipment obtained from other sources.
For requests and consultation
Customer Service Center
6409 Moto-Ishikawa-cho, Aoba-ku, Yokohama-shi
Reception hours 9: 00-17: 00 (excluding weekends and holidays)
TEL: +81 45-901-2509 / FAX: +81 45-901-2607
* A charge is assessed for this service. Means of account settlement, and return shipping location and method must be arranged in advance.
* Applies only to products of USHIO INC. or companies who are members of the Ushio group.
<Note Regarding Exportation>
Some of the technologies incorporated in this equipment and products used in this equipment are classified as goods or technologies subject to security trade controls under the provisions of the Foreign Exchange and Foreign Trade Law. Accordingly, be sure to apply for an export license before removing this equipment from Japan.