Continually striving for optimum light.
Striving for the satisfaction of each individual customer, Ushio provides "light support" services according to needs and objectives.
About Customer Support
FAQs and Inquiries
Request Calibration of Optical Measuring Instruments
Maintenance Contracts and Extended Support Service
Sale, Purchase, and Support of Used Devices
Load of equipment and components while considering purchase or during repair following sudden failures.
We can undertake modification of specifications for existing device hardware (optics and mechanisms) and software.
Ask us about help with relocating equipment between business facilities or optimizing equipment layouts.
We pick and ship replacement parts for repairs and use in preventive maintenance.
We can dispatch technicians to your site to make repairs and assist with recovery.
We provide evaluation of equipment performance, consumable parts, and component wear.
Lamp light sources
Measuring instruments, etc
Examples of Modification
Wavelength modification (from ultraviolet to visible light)
Modification of work size (from 6 inches to 8 inches)
Change of work material (from Si to SiC, GaN, etc.
Adaptation for online operation
Performance enhancement (software modification, etc.)
Typical Work Performed During Equipment Relocation
Stand-down (performance verification)
Transport and movement to installation site
Typical Parts Sold
Lamp power supplies
Optical components (wavelength selection filters, lenses, mirrors)
Work stages (hot plate units)
Control boards, etc.
Site Visit Examples
Troubleshooting and problem identification
Maintenance (on-site calibration, lubrication)
Training (operation and maintenance)
Extended equipment service life
Minimalization of the scope of trouble handling, avoidance of major malfunctions
Reduction of equipment down time due to sudden malfunctions
Reduction of error rates and defective work
Maintaining safety (avoiding accidents through stable equipment operation)
Total cost reduction
For Requests and Consultation
Customer Service Center
6409 Moto-Ishikawa-cho, Aoba-ku, Yokohama-shi
Reception Hours 9: 00-17: 00 (excluding weekends and holidays)
TEL: +81 45-901-2509 / FAX: +81 45-901-2607
* A charge is assessed for this service. Means of account settlement, and return shipping location and method must be arranged in advance.
* Applies only to products of USHIO INC. or companies who are members of the Ushio group.
<Note Regarding Exportation>
Some of the technologies incorporated in this equipment and products used in this equipment are classified as goods or technologies subject to security trade controls under the provisions of the Foreign Exchange and Foreign Trade Law. Accordingly, be sure to apply for an export license before removing this equipment from Japan.